Transparent Terms for a Harmonious Experience
At Scentwell Apothecary, we believe that clear, fair policies are the foundation of a delightful shopping journey. Review our comprehensive terms and conditions to understand how we ensure complete transparency and mutual respect in every interaction with our artisanal fragrance boutique, rooted in Portland's spirit.
Our commitment is to your satisfaction, backed by policies designed for clarity and confidence.
General Terms of Service
By accessing or using the Scentwell Apothecary website, you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and others who wish to access or use the service. Our carefully curated website is available globally, providing a portal to the nuanced world of fine fragrances.
Agreement Acceptance
Your use of our services constitutes your full acceptance of these terms, which form a binding agreement between you and Scentwell Apothecary. We recommend reviewing them periodically, as continued use implies acceptance of any modifications.
Account Responsibilities
When you create an account with us, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. Promptly notify us of any unauthorized use.
Prohibited Uses
Our website is intended for lawful purposes only. Prohibited activities include, but are not limited to, engaging in fraudulent transactions, distributing malware, infringing on intellectual property rights, or any activity that disrupts our service or harms other users. Such actions will result in immediate termination of access.
Purchase Terms & Payment
Understanding our purchase terms ensures a smooth and secure transaction process for every exquisite fragrance you choose. We strive for accuracy in every detail and clarity in every step.
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Order Acceptance & Confirmation
All orders placed are subject to acceptance by Scentwell Apothecary. You will receive an email confirmation once your order is processed, signifying our acceptance and the initiation of fulfillment.
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Pricing Accuracy & Adjustments
While we endeavor for absolute pricing accuracy, errors may occur. We reserve the right to correct any errors and to change prices without prior notice. In such cases, you will be contacted before your order is shipped.
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Accepted Payment Methods
We accept major credit cards (Visa, MasterCard, American Express, Discover) and secure digital payment methods. All payments are processed through encrypted channels to ensure your financial security.
Shipping & Delivery Terms
From our Portland atelier to your doorstep, we handle each package with the utmost care, ensuring your chosen fragrances arrive safely and swiftly.
Delivery Timeframes & Options
We offer various shipping options with estimated delivery timeframes detailed at checkout. Standard domestic shipping typically takes 3-7 business days, while expedited options are available for quicker enjoyment of your aroma.
Portland Local Services
For our cherished customers within Portland, OR, we offer specialized local delivery services and in-store pickup options. Select these convenient choices at checkout for a truly local experience.
International Shipping
We proudly ship select fragrances internationally. Customers are responsible for any customs duties, taxes, or import fees levied by the destination country. Please review our detailed international shipping policy for specific country availability and restrictions.
Damaged or Lost Shipments
In the rare event of a damaged or lost shipment, please contact our customer support immediately. We require photos of damaged goods. We will work diligently to resolve the issue, often arranging a replacement or refund.
Returns & Exchange Policy
Your satisfaction is paramount. While we hope you adore every scent, we understand that sometimes a return or exchange may be necessary. Our policy is designed to be straightforward and fair.
Return Eligibility
Products may be returned within 30 days of purchase, provided they are unused, in their original packaging, and in resalable condition. Engraved or custom items are not eligible for return unless defective.
Exchange Procedures
Exchanges for a different product or size are permitted subject to availability and eligibility criteria. Please begin the exchange process by contacting our support team, who will guide you through the seamless steps.
Refund Processing
Refunds for eligible returns are processed within 7-10 business days of receiving the returned item. The refund will be issued to the original method of payment. Shipping costs are non-refundable unless the return is due to our error.
Warranties & Liability
Scentwell Apothecary stands behind the authenticity and quality of every fragrance we offer. Our commitment extends to providing you with truly exceptional products and a clear understanding of our responsibilities.
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Product Authenticity & Quality
We guarantee that all fragrances purchased from Scentwell Apothecary are 100% authentic and sourced directly from reputable distributors or creators. We adhere to the highest standards of quality control.
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Limitation of Liability
Scentwell Apothecary shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of our services.
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Dispute Resolution
Any dispute arising from these terms will be resolved through good-faith negotiation. If a resolution cannot be reached, parties agree to consider mediation or arbitration in Portland, Oregon, before pursuing legal action.
Still have questions about our policies? We're here to help.
Contact Our Support Team