Personalized Support, Distinctive Service.

Get expert fragrance guidance and personalized support from our Portland-based team—we're here to help with every aspect of your scent journey.

Delicate botanical illustration overlaying a soft, warm background, symbolizing natural elegance and responsive support.

How to Reach Us

Exceptional customer support is at the heart of the Scentwell experience. Our Portland-based team is dedicated to providing knowledgeable assistance, ensuring a seamless and delightful journey with us. We offer multiple convenient channels to connect.

Call Us

Speak directly with our local Portland team for immediate assistance.

(503) 789-1234

Monday - Friday: 9 AM - 5 PM (PST)

Email Support

Send us your detailed inquiries, and we'll respond promptly.

info@scentwellapothecary.com

Typical response within 24 business hours.

Live Chat

Chat with a Scentwell expert in real time for quick answers.

Available M-F, 10 AM - 4 PM (PST)

Online Inquiry Form

For comprehensive requests, please fill out our secure online form.

Access Form

Social Media

Connect with us on Instagram and Facebook for updates and support.

Schedule Your Fragrance Consultation

Uncover your signature scent with personalized guidance. Our experts offer one-on-one sessions tailored to your preferences and needs, ensuring a discovery as unique as you are.

Elegant hand holding a perfume bottle, with soft, diffused light, symbolizing personalized fragrance discovery.

One-on-one expert guidance customized for you.
Virtual consultation options for flexible scheduling.
Specialized advice for sensitive skin or allergies.
Exclusive insights into niche and artisanal fragrances.

Book Your Consultation

Order Assistance & Tracking

From tracking your recent purchase to understanding our simple return policy, we’re here to make your Scentwell experience effortless.

Check Order Status

Enter your order number and email to get real-time updates on your shipment.

Returns & Exchanges

Our streamlined process makes returns simple. Review our policy or initiate a return.

View Policy Start a Return

Payment Inquiries

Need help with billing or payment methods? We're here to assist.

Contact Billing Support

Gift Services

Assistance with gift packaging, direct shipping, and recipient notifications.

Gift Services Support

Frequently Asked Questions

Find quick answers to common questions about our fragrances, orders, and services.

We recommend starting with our Scent Quiz (Find My Scent) for personalized recommendations. You can also explore our Fragrance Categories or schedule a one-on-one consultation with our expert team for tailored advice.

We offer standard and expedited shipping across the U.S. Standard delivery typically takes 3-7 business days, while expedited options arrive in 1-3 business days. Local Portland pickup is also available by appointment. Detailed information is available on our dedicated Shipping Policy page.

Absolutely. Scentwell Apothecary prides itself on sourcing only 100% authentic, high-quality fragrances from reputable international and independent perfumers. Each product undergoes rigorous quality checks to ensure its integrity and your satisfaction.

For optimal longevity, store your perfumes in a cool, dark place away from direct sunlight, extreme temperatures, and humidity. Avoid storing them in bathrooms. Keeping them in their original boxes can also help protect them.

Visit Us in Portland

Experience the Scentwell difference firsthand. Our Portland office is available for local pickups and pre-booked consultations.

Elegant, sunlit interior of a modern apothecary or boutique, with sleek shelving and well-arranged fragrance bottles, evoking a sense of calm and sophistication.

Our Portland Home

2847 Cedarwood Lane,
Suite 200,
Portland, OR 97205,
United States